Bulbs (Prolonging Bulb Life in Aroma Lamps)
Without prejudice, it has come to our attention recently, through a number of published articles, that the lifespan of G9 halogen bulbs may be prolonged by handling new bulbs with care and not touchi |
Chargebacks
Credit Card Chargeback
A 'chargeback ' is when you contact your credit card company to report a transaction as unknown or not authorised.
The name that appears on your statement for any credit/de |
Damage Returns
OK - Firstly, we're really sorry that you've received a damaged product from us. We know just how annoying and frustrating this can be so to help us deal with this matter in an efficient and fair way |
Goods Not Wanted - Returns
OK, sometimes you've ordered a product and it's just not what you anticipated. No problem and this is what we can do for you.
Firstly, we need to know this within 3 days of delivery of your order. |
Orders Returned / Re-stocking Fee
We endeavour to process and dispatch all orders within 48 hours of receiving them (allow longer times at busy periods) and pay for next day delivery. (Although it is next day we stipulate that 72 hour |
Refunds and Credits
Should a credit or refund be required/issued then please allow up to seven days from the date that the credit/refund is agreed to be issued. A credit can be/will be placed on your account and used aga |
Refunds and Credits
Should a credit or refund be required/issued then please allow up to seven days from the date that the credit/refund is agreed to be issued. A credit can be/will be placed on your account and used aga |
