Knowledge Base:  
Orders Returned / Re-stocking Fee
Last Updated: 03/10/2013
We endeavour to process and dispatch all orders within 48 hours of receiving them (allow longer times at busy periods) and pay for next day delivery. (Although it is next day we stipulate that 72 hours is allowed in case of third party difficulties)

If the customer is not able to receive and sign for the delivery then the couriers will attempt a re-delivery the following business day or instructions to collect from a local depot.

Should an order be returned to us by the couriers due to the customer not accepting the delivery or being absent when the delivery attempts have taken place and the order is subsequently returned to us then we reserve the right to charge a courier return fee and re-stocking charge of £25.

Should an order be picked and packed ready for dispatch and then cancelled by the customer we reserve the right to charge a £25 re-stocking fee.

Please see terms and conditions.

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