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Damage Returns Last Updated: 30/11/2020 |
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OK - Firstly, we're really sorry that you've received a damaged product from us. We know just how annoying and frustrating this can be so to help us deal with this matter in an efficient and fair way please do the following;
Take a photo of the damaged item either with a camera or your mobile telephone (if it has that function) then attach it to an email and send it to: [email protected] You will need to let us know the invoice/sales number, the billing name and date of purchase. We will then be able to look into this an resolve the issue quickly. PLEASE NOTE: The photo must be of good quality to show the damage in detail. If there should be multiple damages of the same product then a group photo showing all damaged items will also be required in addition to individual photos. Sparks Gift Wholesalers (LLP) returns policy is that no claim will be considered unless the customer informs us in writing (Email) within 3 days of receipt of goods. No claims after this time will be considered as the customer will be presumed to have received the goods in good condition and the correct quantity available. Please do not return of any goods WITHOUT prior approval. We WILL NOT refund any costs for postage/shipping unless agreed in writing. ***We will only refund the cost of 2nd class economy postage so please ONLY USE 2nd class standard postage at the post office*** Should the parcel/shipment be too big for or cannot be carried under 2nd class Post Office standard postage then authoristation must be obtained in writing from Sparks Gift Wholesalers (LLP) before you return any products to us by any other method. Thank you for your cooperation.
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