Knowledge Base:  
EU Ordering
Last Updated: 13/12/2023
EU Ordering - Now Available



We are extremely pleased to announce that we are now able to accept EU-based orders for almost all categories of product:

Some exceptions remain around items made from plant material and/or natural waxes.
* Electrical items are still prohibited for customers in Spain. We are currently unable to ship electrical items to Spanish addresses.
(Please note, all electrical items are supplied with a UK 3-Pin Plug, and would require an adaptor for overseas markets).

IMPORTANT INFORMATION - PLEASE READ CAREFULLY
  • We require your EORI number to dispatch your order. When placing your order, please enter your EORI number into the 'Order Comments' box at checkout. If you do not have an EORI number you will need to apply for one with your country's tax authourities.
  • Customers in France - Please note that we now also require your French VAT number (as well as your EORI number).
PLEASE NOTE
  • Orders placed which contain items that are on the prohibited list will either have the items removed and refunded, or the order may be cancelled in full.
MINIMUM ORDERS
  • Please note that due to recent changes in EU import rules for orders under a certain value, our minimum order for all EU destinations is £150 (GBP).
DISPATCH TIMES
  • Whilst DPD/GLS/Chronopost delivery times seem to be quite good at the moment, we do ask that you please allow 2-3 weeks to receive your order.

Paying VAT When Goods are Imported to the EU

Upon customs clearance, your local courier will contact you for payment of any VAT/duty.

It is important that you pay this as quickly as possible.

It is also imperative that you provide us with your correct email address to avoid any issues with communication.

We must stress that any unclaimed orders, or any orders where the required VAT/duty is not paid, may be returned to us here in the UK (return fees apply)

If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, a restocking fee as set out in our T&Cs (the greater of either 10% of £25), and also to deduct a return fee equivalent to 50% of the original shipping cost paid.
Please be aware that you are solely responsible for ensuring that the EORI number you submit to us is correct and valid. For any orders returned to the UK due to an invalid EORI number the above return charges may also apply.

Orders For Delivery to UK Freight Forwarders

We welcome orders placed to be sent to the EU via your UK-based freight forwarder. Please ensure that the correct UK delivery address is entered at checkout, and that any reference number required by the forwarder is left in the 'Order Comments' box. Please note: It is your responsibility to be aware of the prevailing restrictions that may be encountered when your forwarder exports the goods to you. We cannot bear any responsibility for customs rejections, and for any orders returned to us from freight forwarders, the same restocking / return fee (as above) will apply.


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