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Order Totals and Payments Last Updated: 30/11/2020 |
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When you place your order online and go through the payment process you are required to enter your card details. If entered successfully then the bank will check to see that enough funds are available to cover that amount (authenticate). We will not have captured payment at this time but the amount is held (so to speak) virtually ready for us to collect (capture) when we process your order. If items are not in stock then they obviously cannot be picked and therefore will not go onto your invoice. Once the invoice is complete, we will then capture the payment for that amount. For example: An order is placed for £236.00 online and the card payment is authenticated by the bank (we will not have captured it at this point). We then process the order and find that an item is out of stock which means that when the invoice is completed the total is now £221.00. This is the amount we capture from the original £236.00 meaning that we will not have taken the £15.00 for the out of stock item and only £221.00. If you order £236.00 of goods and they are all in stock then we obviously capture the whole £236.00. Should, however we make an error (and we are only human too!!) then of course a refund is made back to the payment card for any incorrect amount take and is normally done at the end of each business day. Please also refer to Knowledge base 'out of stock items' for more details. Thank you for choosing Sparks Gift Wholesalers (LLP) - Your custom is very much appreciated. |