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Unicorn Oil Burner SC60165 *Important Safety Notice* Last Updated: 30/11/2020 |
At Sparks Gift Wholesalers (LLP) , safety and satisfaction is one of our primary concerns, and we take any product safety matter very seriously.
However, it has been brought to our attention that product SC60165 (Unicorn Oil Burner) which was sold recently, may have safety issues. It has been reported to us that there may be issues with the design and/or material which may undermine the product's safety, and we are acting swiftly to address this potential safety issue by issuing an immediate 'cease and desist' notice. We sincerely apologise for any inconvenience this may cause, but must insist that this product is taken off sale immediately. Please also notify any customers that have purchased this from you, that they are to stop using it and dispose of it immediately. An A4 shop window notice can also be supplied to you (on request) to assist in getting this message out to your customers.
All of our customers who have purchased this product from us have been formally notified via email of this issue, but we must reiterate that this product is to be removed from sale, in light of the safety concerns raised.
If you have purchased this product, please reply to email you have received and we can arrange your full refund and also for the collection of any remaining stock.
As a precaution, we are arranging for remaining stock to be returned to us for further tests and investigation.
We sincerely apologise for any inconvenience caused. We take great care in looking after our customers and we regretfully apologise regarding this issue. We also thank you for your cooperation, and would like to take this opportunity to thank you for your business, which is very much appreciated.
Kind regards, Sparks Gift Wholesaler (LLP) |